top of page

FAQ

Frequently Asked Questions

  • How much does shipping cost?
    Shipping is free for all domestic orders over $150. For orders under $150, a $15 flat rate shipping fee applies.
  • Do you ship internationally?
    Unfortunately we currently only ship domestically throughout Australia. Shipping is free for all domestic orders over $150.
  • How long will it take for my order to arrive?
    We expect that your order will arrive within 5-7 business days. The Farrier's Home process all orders within 1-2 business days and our shipping partner, Sendle, estimate that domestic orders will arrive within 2-5 business days. You will be sent an email confirmation when your order has been shipped. From there you will be able to use the tracking link provided to track your order right to your door.
  • Can I return my item?
    Unfortunately we do not accept returns for change of mind. Please note that as all of our products are made from used horseshoes, it is not uncommon that some shoes will show signs of dents and scratching. Any imperfections on the shoes are part of the product's upcycled story. However, if your product has arrived faulty (broken, not entact, damaged etc.) please contact The Farrier's Home here. In this circumstance, we will arrange a refund or exchange.
  • Where are your products made?
    All our upcycled creations are handmade in our small workshop based in rural NSW, Australia. All horseshoes have been provided by local farriers and horse owners.
  • What payment methods do you accept?
    Currently we accept all major Credit Cards and PayPal. If you would like to pay via a different method, please contact us directly through our Contact Form.
bottom of page